Refund Policy

At Pure Chain Works (“PureCW”, “we”, “our”, or “us”), we strive to ensure all orders are processed accurately and delivered in good condition. Due to the nature of our products, the following refund policy applies.

General Policy

  • All sales are considered final unless stated otherwise
  • We do not accept returns or offer refunds for products that have been opened, used, or improperly handled
  • Refunds are only issued under specific conditions outlined below

Eligible Refund Situations

You may be eligible for a refund or replacement if:

1. Damaged or Defective Products

  • The item arrives damaged or defective
  • You must notify us within 48 hours of delivery
  • Clear photo/video evidence must be provided

2. Incorrect Item Received

  • You received a product different from what you ordered
  • The issue must be reported within 48 hours of delivery

3. Lost in Transit

  • If your order is confirmed lost by the courier
  • Investigation may be required before approval

Non-Refundable Situations

We do not provide refunds in the following cases:

  • Change of mind after purchase
  • Incorrect shipping address provided by the customer
  • Failure to comply with product usage guidelines
  • Delays caused by courier services beyond our control
  • Seized or restricted shipments due to local laws or customs regulations

Order Cancellations

  • Orders may be cancelled only before they are processed or shipped
  • Once an order has been dispatched, it cannot be cancelled or refunded

Refund Process

If your request is approved:

  • Refunds will be issued to the original payment method
  • Processing time may take 5–10 business days, depending on your payment provider

In some cases, we may offer a replacement instead of a refund, depending on the situation.

Responsibility & Compliance

By placing an order, you acknowledge that:

  • You are responsible for ensuring the product is legal in your jurisdiction
  • You understand the research-use-only nature of our products

Contact Us

To request a refund or report an issue, contact us at:

Email: support@purechainworks.com

Please include:

  • Your order number
  • Description of the issue
  • Supporting images or videos (if applicable)