Privacy Policy

At Pure Chain Works (“PureCW”, “we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website, purechainworks.com.

Information We Collect

We may collect and process the following types of personal information:

1. Personal Identification Information

  • Full name
  • Email address
  • Phone number (if provided)
  • Billing and shipping address

2. Transaction & Payment Information

  • Order details and purchase history
  • Payment method details (processed securely via third-party providers)

3. Technical & Usage Data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited, time spent, and interaction data

4. Communication Data

  • Messages, emails, or support requests sent to us

How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfil your orders
  • To provide customer support and respond to enquiries
  • To send order confirmations, updates, and important notifications
  • To improve our website, services, and user experience
  • To detect and prevent fraudulent or unauthorized activity
  • To comply with legal and regulatory obligations

Payment Information

All payments on our website are processed securely through trusted third-party payment gateways (such as Stripe or other providers).

  • We do not store, process, or have direct access to your full credit or debit card details
  • Payment processors handle your data in accordance with their own privacy and security policies

Data Protection & Security

We implement appropriate technical and organisational security measures to protect your personal data, including:

  • Secure Socket Layer (SSL) encryption
  • Restricted access to sensitive data
  • Regular monitoring for vulnerabilities and threats

While we take strong precautions, no method of transmission over the internet is 100% secure.

Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to:

  • Enhance website functionality
  • Analyse website traffic and performance
  • Improve user experience

You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

Third-Party Services

We may use third-party tools and services, including but not limited to:

  • Payment processors
  • Analytics tools (e.g., website traffic tracking)
  • Marketing and communication platforms

These third parties operate under their own privacy policies, and we encourage you to review them.

Data Sharing

We do not sell, rent, or trade your personal information.

We may share your data only in the following situations:

  • With service providers necessary to operate our business (e.g., payment processing)
  • When required by law or legal authorities
  • To protect our rights, users, or services

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, tax, and accounting obligations

Your Rights

Depending on your location (including the UK and GDPR regulations), you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Request data portability

To exercise any of these rights, please contact us.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: support@purechainworks.com